Podcasting conveys a sense of respect for customers by directly ceding control over when, where, and how they listen to a marketing message. A look at a new podcast tool.
Podcasting, particularly audio podcasting, is a channel that simply isn't used enough. In the spirit of full disclosure, I cofounded the business podcasting firm, HearThis.com, in 2005. But even without that obvious bias, I'd argue that podcasting will be a much larger part of marketing in the future than it is now. In my column this week, I'll talk about why and focus on an innovative new podcasting tool from Personal Life Media that's perfect for marketing.
Podcasting itself isn't new: Innovators like IBM, Shell, and Ted use audio podcasts for executive thought leadership programs and similar efforts that make tremendous amounts of internal knowledge within these organizations accessible to interested people outside. Simply put, it helps them build their businesses by connecting thought leaders across organizations.
Audio podcasting is almost uniquely suited to this application. Consider that podcast listeners spend tens of minutes -- not tens of seconds -- with your message when delivered through an audio podcast. That means you can develop and convey more than a sound bite.
Unlike traditional and online media, audio podcasting is perfect for a multitasking world. You can listen to an audio podcast while driving -- something I certainly hope you wouldn't do with online video even if you could take it with you in the car. And you can take it with you! You can listen to a lifestyle show or professional development seminar while walking on the beach in California, riding a mountain bike outside Scottsdale, or hiking through Central Park. Deeper content, adapted to multitasking, portable in both time and space. Sounds like a winner to me.
You may be thinking, "Great, but is podcasting a medium that I can use, a medium on which I could advertise?" Consider the following, taken from a Podtrac-TNS Advertising Effectiveness Study, completed between 2006 and 2008:
That's pretty convincing, and that's why I got really excited when I saw Personal Life Media's new podcast widget. It allows marketers and publishers to quickly and easily place syndicated podcasts on their blogs and social network pages. In other words, it enables you to embed high-quality subscription-based content on your site. This is content that will keep your audience entertained and coming back, all the while providing an advertising channel with the effectiveness and applicability noted in the Podtrac-TNS study. Using the Personal Life Media podcast widget, anyone who can click a mouse and has five minutes to spare can embed up to five separate podcasts into a skinned, customized player than installs onto a Web site, blog, or favorite social network. It just doesn't get any easier than that.
So who's participating? I talked with Al Vitaro, president and CEO of Zen by Design, a furniture maker that specializes in meditative designs. As a furniture maker, the marketing challenge is familiar to anyone who sells or promotes goods or services online: getting potential customers to spend enough time at your site so that they become actual customers. Zen by Design teamed up with Personal Life Media and sponsored audio podcasts -- distributed in part via the new podcast widget -- that are brand-aligned with Zen by Design and its products.
Vitaro put it this way: "Because our markets are very specific, we were delighted to find that our clientele resonates with many of the broadcasts that Personal Life Media offers. It is always beneficial to educate your customer base. We never favored the idea of posting cumbersome articles on our Web site. Personal Life Media has done an amazing job of packaging this information into a format that is very appealing."
Even more to the point of brand-building, on the social Web brand alignment is expanded to include the holistic brand experience. Podcasting -- because it conveys a sense of respect for your customers by directly ceding control over when, where, and how they choose to listen to your message -- is naturally aligned with attitudes and values of Zen by Design and the furniture it makes.
"We chose this form of marketing because it sends a progressive message to our customers," said Vitaro. "Perhaps it gives our viewers something they haven't seen before on a Web site or at the very least, subtly communicates to our customers that we greatly appreciate the time they are spending with us." On the social Web, that is the kind of genuinely respectful marketing that gets talked about and shared with others.
If you haven't looked at podcasting as a component of your marketing program, you ought to. It's an effective channel, and one that's incredibly easy to use. It's also still new enough that you'll get the credit for stepping out to try something. Check out Personal Life Media's new widgets, spend a few minutes with Zen by Design. You'll be glad you did.
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Dave is the VP of social strategy at Lithium. Based in Austin, Dave is also the author of best-selling "Social Media Marketing: An Hour a Day," as well as "Social Media Marketing: The Next Generation of Business Engagement." Dave is a regular columnist for ClickZ, a frequent keynoter, and leads social technology and measurement workshops with the American Marketing Association as well as Social Media Executive Seminars, a C-level business training provider.
Dave has worked in social technology consulting and development around the world: with India's Publicis|2020media and its clients including the Bengaluru International Airport, Intel, Dell, United Brands, and Pepsico and with Austin's FG SQUARED and GSD&M| IdeaCity and clients including PGi, Southwest Airlines, AARP, Wal-Mart, and the PGA TOUR. Dave serves on the advisory boards for social technology startups including Palo Alto-based Friend2Friend and Mountain View-based Netbase and iGoals.
Prior, Dave was a co-founder of social customer care technology provider Social Dynamx, a product manager with Progressive Insurance, and a systems analyst with NASA| Jet Propulsion Labs. Dave co-founded Digital Voodoo, a web technology consultancy, in 1994. Dave holds a BS in physics and mathematics from the State University of New York/ Brockport and has served on the Advisory Board for ad:tech and the Measurement and Metrics Council with WOMMA.
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