Best Buy

Customer (Dis)Service and the New Marketing

Are you preparing your social customer care team for their future role as brand advocates?

Dave Evans | Social Media | January 11, 2012

ClickZ Holiday Social Showdown: Round Three Winners

UPDATE: Iconic American brands Betty Crocker and Converse make it to the final round. Vote now!

ClickZ News Staff | Social Media | December 22, 2011

19 Brands Get New Twitter Pages in Time For Holidays

Coke, Dell, Best Buy, Amex, and other big names are the lucky launch partners.

Christopher Heine | Social Media | December 8, 2011

ClickZ Holiday Social Showdown: Vote Your Picks!

Which brands will have the best social media campaigns this holiday season? Vote each week for your picks!

ClickZ News Staff | Social Media | December 1, 2011

Mobile Social: The Importance of Being There

As you consider mobile social, look at these three types of activities to tap a powerful combination for marketing.

Dave Evans | Social Media | September 28, 2011

The Consumer Is Boss: A 10-Year Perspective

Companies don't need to worry about keeping up with their competitors; they need to worry about keeping up with their customers.

Bryan Eisenberg | ROI Marketing | May 6, 2011

Email Service Provider Epsilon Hacked

Breach potentially affects millions of email addresses, the BBC reports.

Anna Maria Virzi | Email Marketing | April 4, 2011

SEO: Why 65 Percent of Top 20 E-Commerce Sites Are Missing the Boat

Customer reviews on the product page are a key component for improving your organic search results; here are some companies that are doing it well, and some that are not.

Cathy Halligan | Social Commerce | March 1, 2011

Super Bowl Ads 2011: Winners and Losers

Interactive marketers review whether any $3 million TV spots successfully tapped social and interactive channels.

Anna Maria Virzi | Social Media | February 7, 2011

Breaking Down the Barriers to Right-Time Messaging

Communications should not be promotional or transactional; communications should simply be "right-time" and based on subscriber behavior.

Ryan Deutsch | Advanced Email Marketing | January 25, 2011

How Top Retailers Used Twitter on Black Friday

BestBuy, Walmart, and Home Depot were among those promoting deals through Twitter, while others like JC Penney and Macy's barely made a peep.

Kate Kaye | Social Media | November 30, 2010

Prioritize Your Customer Experience Efforts

Prioritizing your customer experience efforts like profit and loss will help uncover the ideal programs for your company - those that increase in value and decrease in cost over time.

Sam Decker | Social Commerce | November 16, 2010