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F-Commerce, the Arrival of the Facebook Consumer

Retailers, businesses, and brands test approaches for commerce inside or influenced by Facebook.

Janice Diner  |  Social Commerce  |  May 10, 2011

Multi-Channel Customer Service: @DeltaAssist Leads the Way

Delta is helping customers and showing people it is human by utilizing real-time customer service on Twitter.

Jack Aaronson  |  ROI Marketing  |  April 1, 2011

airport

Social CRM Helps Airlines Weather Winter Storms

Though pelted with negative Facebook and Twitter chatter, Delta, United, and Southwest try to quell travelers' concerns.

Christopher Heine  |  Social Media  |  February 3, 2011

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Delta Ticket Sales Set to Fly on Facebook, in Display Ads

The airline unveiled a flight bookings feature on Facebook and will unleash the same feature in display ads soon.

Christopher Heine  |  Social Commerce  |  August 12, 2010

SES Toronto
SES Toronto

June 11-13, 2012

SES San Francisco
SES San Francisco

August 13-17, 2012

SES Hong Kong
SES Hong Kong

September 10-12, 2012

SES Berlin
SES Berlin

October 11, 2012

SES Chicago
SES Chicago

November 12-16, 2012

WEBINARSwebcast

Penguin Proof Link Building Strategies

May 30, 2012

1:00pm ET / 10:00am PT

The Total Economic Impact of IBM's Exceptional Web Experience Solutions

June 6, 2012

1:00pm ET / 10:00am PT

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