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2011: Best and Worst in Holiday Marketing on YouTube

Anna Maria Virzi  |  Strategies

Dec 27, 2011 - Ads for Apple Siri and U.K. retailer John Lewis charm video viewers while FedEx gets trashed for a delivery gone bad. Comments

Stephanie Miller  |  Marketing Automation

A 14-Step Blueprint for Customer Conversations

Jan 10, 2011 - Tips for building a process and system for efficiently creating repeatable customer conversations. Comments

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