KLM

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Creating Brand Advocacy Through Surprise and Delight Moments

May 29, 2012 - Many brands like KLM, Coca-Cola, and Kleenex are going the extra mile to build positive word of mouth with customers and win new fans. Here's how. Comments

Social Shopping Will Steer Companies to Rethink Digital Footprint [Video]

footprint Jan 19, 2012 - A key trend for 2012: Social, shopping and a company's digital footprint will integrate into one space. Comments

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