United Airlines

american-apparel-hurricane-offer-oct-2012

Airlines Automation Gone Wild: Messaging Aftermath of Hurricane Sandy

Nov 12, 2012 - Which would you rather be: the marketing team who generated response or the team who expressed sympathy? Comments

Dave Evans | Social Media

Life on the Road: The Importance of Customer Care

Oct 10, 2012 - As you are considering your social media strategy, be sure to consider customer care, and make sure it spans all channels that customers are likely to need. Comments

Christopher Heine | Social Media

Social CRM Helps Airlines Weather Winter Storms

Feb 3, 2011 - Though pelted with negative Facebook and Twitter chatter, Delta, United, and Southwest try to quell travelers' concerns. Comments

COMMENTS

UPCOMING EVENTS

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May 29-30, 2013

SES Toronto

June 12-14, 2013

SES San Francisco

September 10-14, 2013

SES Chicago

November 4-7, 2013

WEBINARS

How to Optimize Your Social Channels for Lead Gen
April 11, 2013

1:00pm ET / 10:00am PT
Buyer 2.0: Account-Based Marketing and the Modern B2B Buyer
April 16, 2013

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Behind the Backlinks - Why They Rank
April 18, 2013

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White Papers

The Collaborative Marketing Future: How Co-Creation and Advocacy Drive Winning Companies
Crowdtap
April 05, 2013
Harnessing the $9+ Billion Social and Mobile Ad Potential: The Ultimate guide to Social Rich Media Advertising
Moontoast
April 03, 2013
Email Newsletter Design: Best Practices to Optimize Your Newsletter for Revenue and Response
LiveIntent
March 29, 2013

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