United Airlines

american-apparel-hurricane-offer-oct-2012

Airlines Automation Gone Wild: Messaging Aftermath of Hurricane Sandy

Nov 12, 2012 - Which would you rather be: the marketing team who generated response or the team who expressed sympathy? Comments

Life on the Road: The Importance of Customer Care

on-the-road Oct 10, 2012 - As you are considering your social media strategy, be sure to consider customer care, and make sure it spans all channels that customers are likely to need. Comments

Social CRM Helps Airlines Weather Winter Storms

airport Feb 3, 2011 - Though pelted with negative Facebook and Twitter chatter, Delta, United, and Southwest try to quell travelers' concerns. Comments

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