Nov 12, 2012 - Which would you rather be: the marketing team who generated response or the team who expressed sympathy? Comments
Oct 10, 2012 -
As you are considering your social media strategy, be sure to consider customer care, and make sure it spans all channels that customers are likely to need.
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Feb 3, 2011 -
Though pelted with negative Facebook and Twitter chatter, Delta, United, and Southwest try to quell travelers' concerns.
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