Brands know they need to form relationships with their customers through social channels, but there’s more art than science to conducting these real-time, two-way conversations in an ever-evolving space. This column will explore the growing role of community management and define the difference between good and great social branding.
What's the magic formula for defining your consumers' experience with your brands?
When working to build brand loyalty don't forget your employees.
Have you nurtured an active community of brand advocates? Here's what's next.
Three ideas to communicate regularly and often with your community to make sure everyone can enjoy the party.
How to put the platform to work for your brand.
Three tips to find scalable ways to maintain a sense of personal connection regarding customer support inquiries.
Four quick ways to channel community passion for business good.
Invest in unique content, aggregate and curate, and prepare and promote.
How one brand proved that transparency and data can be a catalyst for deeper and more relevant conversations and experiences.
Best practices brands can employ to keep it real when it comes to growing Twitter followers.
Finding an excellent community manager in this market is tough, but a solution could be right under your nose.
What every brand should be doing to keep the momentum of the holiday shopping season moving into 2012.
While the current economic conditions have left many marketers struggling to do more with less, social media is the gift that keeps on giving.
Developing strong community relations is a lot like training for a marathon. Both require consistent workouts over time.
Who are the players and how will the way they redefine music, TV, and live events impact your brand's social media efforts?
Become a Social Media Marketing Expert!
ClickZ Academy's e-Learning course on Social Media Marketing teaches marketers how to use the social channel and associated tools to connect with their customers and grow their businesses. This online certification consists of 10 modules, each designed to be taken at your own pace.
ClickZ Academy gives you access to the best and brightest marketing minds – without leaving your computer or tablet screen.

June 6, 2012
1:00pm ET / 10:00am PT