How machine learning and AI are changing the face of fashion
The fashion industry has been swamped by the ongoing technological wave that aims to revolutionize people’s lives. Brands are investing and experimenting ... read more
Digital Transformation
Big data in the travel industry: How can travel companies do more to collect and use customer data?
Big data brings endless opportunities for the travel industry, but this ever-changing field also brings with it many challenges. With customers creating valuable data at every stage of their journey, how can travel companies do more to collect and connect these data points to improve the customer experience?
Which industries have the greatest potential for chatbot disruption?
Between SMS and messaging platforms like WhatsApp and Facebook Messenger, billions of people around the world use some form of messaging to ... read more
The next generation of digitized airlines: Three brands on transformation in travel
ClickZ were at the annual Aviation Festival last week, hearing about how the travel & aviation industries are handling digital disruption. Day 2 kicked off with a keynote panel featuring industry heavyweights from three major airlines – Emirates, JetBlue and Qantas.
How are chatbots changing the conversation between marketers and consumers in air travel?
Chatbots. Since the surge of hype surrounding this AI-based technology in 2016, there have been untold amounts of speculation about its potential: ... read more
Five big challenges to AI adoption and success
There are few technologies that companies are more excited about than AI. It has the potential to completely reshape how companies operate across functions, including marketing, customer service and finance. But as with many emerging technologies, there are challenges, and AI presents no shortage of them. So what's standing in the way of AI realizing its potential?
Three emerging payment technologies retailers need to know about
The retail industry is being disrupted like never before. While much of the discussion about retail disruption focuses in on changing consumer behavior, there are also fundamental changes taking place in how consumers pay for goods. Here are three of the most important developments that retailers shouldn't ignore.
Analog pockets in a digital world: Questioning the inevitability of digital disruption
Those of us with an interest in digital business are obsessed with disruption. We’ve seen Amazon, with its infinite shelves, disrupt book retailers. We’ve seen Wikipedia, with its crowd-sourcing of knowledge, disrupt encyclopedias. But just how 'all or nothing' is digital disruption? Here are some areas where the inevitability of digital disruption can be questioned.
How to hire for digital disruption: What skills should you look for?
Digital disruption is a challenge – especially when it comes to ensuring that your workforce can meet the needs of a disruptive future. Analysts and researchers are speculating on what the next key disruptive technologies might be. But what skills should CMOs be looking for when hiring staff to use these technologies and those that follow?
How challenger banks are revolutionizing the banking customer experience
Few industries have proven immune to digital disruption. Even the banking industry is finding itself under siege from startups which, while nowhere near as big, powerful and rich as their entrenched competition, are finding success by revolutionizing the banking customer experience. Here are some of the ways they're doing it.
