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Experts are recommending that you focus on content and digital customer strategy as two key areas that require rethinking in a post-pandemic world… Read more

In a world with rapidly advancing technology and changing customer attitudes, the CMO’s role is an important one – making it key to stay agile, adaptive, and relevant while meeting the customer and marketing needs… Read more

By 2025, it’s likely that nine dollars of every $10 will be spent on the digital experience versus phone/voice. Oracle Service’s SVP and GM, Chris McGugan predicts customer experience for the years to come… Read more