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How Marketers Can Build Loyalty with AI-Powered Shopping Agents

PLUS: The 5Bs framework by Dave Aaker on branding

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Highlights from today's newsletter:
🚗 Melody Lee (CMO of Mercedes-Benz USA) | Success is Never Solo
📊 For CMOs, the Future Starts with Smarter Spending
🌟 Insights from AMPLIFY Founderverse NYC

EDITOR’S PICK

#BRAND DEEP-DIVE

Calvin Klein is going back to basics—and demanding results.

Under PVH’s reset strategy, the brand is doubling down on the products that made it famous: underwear, denim, and athleisure. Think Bad Bunny in Icon Cotton Stretch and Jeremy Allen White in jeans.

Behind the scenes, Calvin is trimming underperforming channels and ramping up DTC. Every campaign now needs to prove it moves the needle.

For marketers, that means fewer vanity metrics and more accountability. Brand and performance teams must align—and measure what actually drives sales.

ClickZ hit the ground at the AMPLIFY Founderverse NYC this week, sitting in on the sessions that mattered most to marketers. Here are the rounded-up insights

Breaking the Mold: The Real Playbook Behind Category Creators | ClickZ.com

At AMPLIFY Founderverse opening session, four Shark Tank alumni revealed what it takes to build products that defy the rules and still scale. Rather than tweaking within existing categories, the founders behind onewith, Moment | Drink Your Meditation, TANDM Surf, and Overplay each brought to life businesses that asked consumers to adopt new behaviors. Their stories weren’t about riding trends - they were about creating demand where none existed.

Here’s what we learned:

1. You won’t get clean data on something people haven’t seen before
Hayley Segar, founder of Onewith, didn’t rely on traditional customer research to build her seamless swimwear brand. Because there was no direct comparison, standard surveys and early feedback didn’t reflect the real potential. Instead, she focused on early purchase behavior and return rates to validate what worked using post-launch performance as the real signal.

2. Early traction often starts with emotion, not strategy. Juliette Clark, co-founder of TANDM Surf, didn’t begin with a formal GTM plan. She launched with a clip of her dad and sister riding a tandem surfboard capturing joy, not product specs. That video became the foundation for a now-patented product with broad appeal. The key takeaway? Authenticity travels farther than polish, especially early on.

3. Creating a new category means anchoring to moments, not just benefits. Moment | Drink Your Meditation founder Aisha Chottani built her alcohol-alternative brand around a ritual: winding down. Rather than marketing it as a better-for-you drink, she focused on the occasion it served. It was a subtle but crucial pivot, selling context, not just product, that opened up new acquisition and retention pathways.

4. Vision-led founders still need feedback loops to scale. All founders acknowledged the role of instinct, but none dismissed data. Once their initial ideas reached market, every team turned to signals from actual usage and conversion to inform packaging, creative, messaging, and expansion. The common thread: vision gets you to launch, but structured experimentation and measurement drives growth.

👉 Discover more actionable insights on our LinkedIn page 

WHAT WE ARE READING

AI shopping agents, unlike humans, lack inherent brand loyalty, necessitating marketers to adapt by understanding these agents' logical decision-making processes.

Marketers must focus on optimizing pricing and offering competitive deals, as AI will always seek the best logical outcomes, potentially overriding any pre-coded brand preferences. This shift is crucial as AI-driven purchasing decisions increasingly influence consumer behavior and market dynamics.

The 5Bs framework by Dave Aaker addresses modern branding's adaptation to today's market demands, stressing relevance over mere awareness.

This approach guides in leveraging brand equity, identity, loyalty, architecture, and positioning amidst information overload and skepticism.

CMOs must focus on reallocating budgets to improve marketing efficiency and adapt to media inflation, new channels, and economic pressures. By refining spending across working and nonworking categories, companies can achieve 10% to 30% savings, enabling reinvestment for growth. Leveraging AI and advanced analytics is crucial for maximizing ROI and ensuring marketing performance aligns with evolving consumer behaviors and economic conditions.

WHAT WE ARE LISTENING TO

🎙 THE CMO PODCAST

Melody Lee's journey to becoming the Chief Marketing Officer at Mercedes-Benz USA underscores the evolving landscape of marketing careers. Her initial foray into the field began modestly with a $12/hour internship in public relations. Over the years, Lee transitioned from the agency side to client roles, accruing valuable experience at companies like Cadillac, Shiseido, and MillerKnoll before joining Mercedes-Benz in 2023. This path highlights the importance of adaptability and diverse experiences in ascending to leadership roles within legacy brands.

The conversation, recorded at the Cannes Festival of Creativity, sheds light on the challenges and strategies involved in modernizing an iconic brand like Mercedes-Benz. The focus is on cultivating creative skills while respecting the brand's storied heritage, allowing it to remain relevant as it approaches its 100th anniversary. Lee's experience exemplifies the shifts in marketing strategies required to balance innovation with tradition, ensuring sustainability and growth in a competitive market.

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