Advertise During War Time?
Absolutely. Reasons why, and four critical considerations for marketers who continue campaigns in difficult, uncertain, and sensitive times.
Absolutely. Reasons why, and four critical considerations for marketers who continue campaigns in difficult, uncertain, and sensitive times.
As political as I’ll get with this column is saying war is difficult. All parties, from those in the streets to those in the sands, would agree. The vast majority of us are here, not in immediate danger of being the target of a rocket. We’re rather bouncing along on the shockwaves generated by the war’s progress, trying to keep a course charted not to handle conflict but to generate growth.
Hello, advertisers. Glad you could make it. Now… what are we going to do with ourselves?
In the absolute short term, there’s no question the start of the war punished the ad market. In that difficult (and ironic) situation of ratings going up and desire for advertising going down, networks found themselves staying commercial-free for long stretches. Make that long stretches of premium-priced broadcasts, what with all that satellite time. Online, we saw some of the same: Ads pulled from many big news sites. Advertisers don’t want to be juxtaposed next to awful news or to seem callous and insensitive.
Every advertiser is re-evaluating her spring campaign, seeking one highly valued and elusive attribute: discretion. I’ve been in lots of meetings to determine a brand’s character. I’ve seen the usual parade of adjectives: “inspirational,” “empowering,” “authentic.” Have to say “discreet” is a word that’s never come up. Discretion is hardly something to which a brand would aspire, not when the mandate is to be heard, seen, felt, and, above all, noticed.
Discretion is not hiding. It’s acting appropriately. It’s communicating and making yourself heard not by being loud, but by saying the right thing at the right time. Yes, pulling ads because they might not fit is one form of discretion. It’s also a missed opportunity. It’s an opportunity not taken because saying the right thing is more difficult than not saying anything at all.
Let’s (for the moment) ignore creative costs and the difficulty of scrapping one campaign for another. It’s been well argued elsewhere this practice is more viable online than in any other medium. Let’s explore ways a brand can seek discretion. The reward is the ability to continue to speak and continue to build relationships with consumers during difficult times.
Note: The following suggestions apply only when a brand has some warning, when there’s time to view the run-up to a situation such as war and plan accordingly. When catastrophic events happen suddenly, the only real choice is to simply stop.
Brands often seek to represent themselves as people: an informed advisor, a helpful friend, an entertaining cohort. The proof of a brand’s ability to forge and maintain a relationship comes into focus when times aren’t so good. Sure, pulling your communication is acceptable during a crisis. Not doing so and shifting toward a more informed, more mature way of speaking conveys relevance and will build credibility.