All hail Chris Pemberton, digital brand manager for Ghirardelli Chocolate Company, the guy with one of the best marketing jobs in the world. After all, how easy (and scrumptiously amazing) must it be to market chocolate? I know that I’m sold just thinking about it!
But it isn’t always so, says Pemberton. Especially in the summer months when everybody is worried about the size of their hips, rather than an indulgent chocolaty moment on the lips. So in this era of the digital age (and self conscious consumers), how does a brand like Ghirardelli make sure its chocolate stays relevant? Social media is the answer, notes Pemberton.
Watch the video below to hear more about Ghirardelli’s digital marketing strategies:
Instagram has increased the number of photos and videos we can upload for each post. How can brands take advantage?
With 80% of brands believing they provide good social customer service but only 8% of customers agreeing, it is easy to see there is a disparity between perception and reality in this space.
President Trump's digital savvy isn't limited to social media. As it turns out, the Trump Organization owns thousands of domain names, possibly even more than 10,000.
Social media has developed into an effective component of digital strategy, but measuring its performance is still a challenge. How will analytics affect social media in 2017?