The Cocktail Party Question Has Changed
After you tell people you're in interactive marketing, how do you respond to the follow-on question?
After you tell people you're in interactive marketing, how do you respond to the follow-on question?
The cocktail party question I used to be asked most often has changed. It seems to mark a shift in consumer sophistication and focus.
My answer to “What do you do?” was invariably a variation on “online marketing and advertising.” For years, the next question was, “Do you do those annoying pop-up ads?”
But that follow-on question has recently shifted to, “Can you guys really track my activities online?”
Marketing practitioners have written a lot about privacy initiatives and consumer opt-out options. The goal is to find some way to allow increasingly sophisticated targeting while protecting personally identifiable information (PII). Much is on the table, but little has been done in a coordinated fashion. Industry initiatives do little to explain to the average person what’s at stake or what they can do to protect their privacy.
Consumers are becoming savvier and more protective of their information’s integrity in all venues, so perhaps the question isn’t so surprising. My possible answers to “Can you guys really track my activities online?” include:
Marketers don’t really want to know all your dirty little secrets, and they can’t identify you personally by surfing behavior alone. However, if you visit sites you wouldn’t want to share with your mom and register an e-mail address or other personal information, that site can use your data to the extent allowed in its opt-in and privacy policies. No privacy policy, or you don’t remember if there was one? Shame on you. Next time, read the fine print. If you’re on a site that asks for a registration and it doesn’t explicitly state how it will use your information, the smart move is to leave and leave no trace of PII.
Of course, all the answers above are truthful. The correct response would clearly be colored by the individual’s perspective and sensitivity.
How do you answer the cocktail party question?
The industry may be at a critical point. We can become the bogeyman, or we can openly disclose our concerns, expose false and sensationalized issues for what they really are, and enlist the public’s help in defining solutions that meet all parties’ needs. Lessons learned from the once fertile ground of e-mail marketing mean I’m in favor of a collaborative effort.