The Critical Few – Metrics, Platforms, and Words

“Perfection is achieved, not when there is nothing more to add, but when there is nothing left to take away.” 
-Antoine de Saint-Exupery, French writer

In marketing and PR there’s an unstated elegance about a greater focus on less. Actually my most successful blogs, clients, and digital marketing programs were ones where we refined efforts to do more of less. We discovered what worked, found a formula, dialed it up, and relentlessly removed the fluff. We tested and optimized against the critically important stuff and ignored what didn’t matter.

This is counterintuitive to how most of the marketing and PR world functions. Most teams want to implement an ever-expanding mix of tactics over time. Throughout my career, I’ve had more than one manager or client who incorrectly felt that the more busy we were executing the most things, the better.

While I’m not advocating that you don’t experiment – experimenting within the framework of a strategy makes a lot of sense – it shows maturity of a marketer to say no to more tactics that are being proposed simply for the sake of doing them.

Let’s go through some examples to help your own thinking about digital marketing.

The Critical Few Metrics

You don’t need to obsess over every metric and immediately scramble every time a new one is invented.

In fact, Avinash makes a compelling case for focusing on not more, but the critical few metrics.

  • Almost all of us have too many things we measure and too many things that distract us, taking away our precious time or attention.
     
  • If your business was on the line, how would you know things are going well or badly? Cutting through all the clutter of data to determine what metrics are your critical few.
     
  • You probably have at most three critical few metrics that define your existence. Do you know what they are? If you have 12 then you have too many.

While having more KPIs is ok to have as a gauge, find your critical metrics and focus on improving them as priority.

The Critical Few Reports

To some, measurement products can feel daunting. That’s why in Google Analytics we have features such as custom reports and dashboards to show you just the data you want.

This also includes shortcuts to get to your reports faster. Also the sharing features help to share specific reports with the specific people who should see them.

ga-report

Focusing on creating and sharing the most important reports doesn’t just keep people on task to improve the “critical few” metrics as described above, it saves a lot of time as well.

The Critical Few Platforms

Seth Godin doesn’t spend time in Twitter or Facebook. He actually doesn’t spend much time creating content with frequency anywhere – other than his own blog.

He is 100 percent focused on, as I like to call it, “Opting-in at the source.” This refers to only creating content in one place and using the rest of the Web as channels of distribution.

Doing this allows his community to do all the propagation across channels for him. Meanwhile he can focus on what he does best – writing ideas to share with us.

Seth has true influence on the Web by having a community that is platform agnostic. This is far more effective than those who have multiple communities updated sporadically in other’s platforms, and there is no control over the signal to noise ratio.

I’m not saying to discontinue participation on these platforms – just if you do, make sure this is done with purpose. Do a good job, or don’t be there at all.

antoine-de-saint-exupery

Critical Few Words

Paul McHenry Roberts has a brilliant essay entitled How To Say Nothing In 500 Words.

The whole essay is worth reading and drives home the point of being succinct, but one of the points made highlights the elegance of less:

“Instead of stuffing your sentences with straw, you must try steadily to get rid of the padding, to make your sentences lean and tough… You dig up more real content.

Instead of taking a couple of obvious points off the surface of the topic and then circling warily around them for six paragraphs, you work in and explore, figure out the details. You illustrate.”

As a marketer, blogger, and analyst, I’ve been trying to refine my work for years, cutting out superfluous layers to force myself to focus on the meat of the issue. It takes patience and self-control, but I find I’m much happier with the results.

Also those receiving my work are much happier to digest it and provide feedback. More is common and expected. Less is rare and surprising.

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