Where Are All the Good Online Ad Sales People?
How to find them, support them, and measure their performance.
How to find them, support them, and measure their performance.
No one goes to business school to become a great online ad salesperson. None of my NYU graduate students aspires to be one. Despite this, “Do you know any good online salespeople?” is one of the hottest questions in interactive circles. The significant transition of ad budgets online has caused publishers to expand their sales teams. Adding to the challenge, there aren’t many online ad salespeople with over five years of experience (not surprising, given the medium’s age).
Being a Good Online Salesperson
Advertisers and sales managers differ on what it takes to be a good online ad salesperson in today’s marketplace. Advertisers believe ad salespeople must appreciate their goals and needs. Marketers want salespeople to:
Sales managers say good online ad salespeople must be able to listen to clients and package solutions to address their clients’ needs. Jen Cole of Brides.com looks for salespeople who can take complete ownership of the business, call on all levels at the client and agency, participate in their clients’ ad campaign management, and proactively work with the client. Google’s Jon Kaplan, meanwhile, looks for people with well-rounded media experience, including print, TV, radio, and online. “We believe the future of media sales will require people familiar with multiple forms of media.”
To break into online advertising sales, Mark Westlake of About.com suggests, “Knowing the online landscape is important. Forecasting and revenue recognition can be hard for traditional media salespeople to learn.”
Similarly, WashingtonPost.com’s Cecilia Lang points out, “Today’s online advertising landscape requires a hunter mentality to acquire new advertisers rather than servicing existing accounts.”
Tickle Inc.’s Steve Sarner looks for a desire to sell something where your compensation is based purely on performance to prove yourself.
Determining Who’s a Good Salesperson
When searching for good online ad salespeople, analysis starts with candidate evaluation. Techniques senior salespeople use to assess potential candidates include:
As a marketer, I’m surprised senior media marketers, who are regularly pitched by sales people, are rarely asked to evaluate candidates.
Marketing Support
Online media companies’ marketers and business development people play a critical role in the ad sales process. Since many media outlets and advertising agencies remain lean-staffed, marketers must understand advertising clients and their objectives to help create and support ad opportunities. Some things marketers can do include:
Measuring Sales Success
In a dynamic market, assessing performance can be challenging. For both advertisers and salespeople, managing goals and expectations up front is key. Though revenue is the key indicator of sales success, ad salespeople and marketers use other metrics to evaluate performance. Some indicators to watch:
The shift in marketing budget allocation has created a large, unfilled demand for good online ad salespeople. This problem is compounded by the fact online advertising sales career opportunities have been very limited until recently. Online media companies must figure out how to recruit, train, and properly measure a new generation of salespeople. And they want salespeople who are creative enough to build client relationships, not just meet a sales quota.
My next column will cover advertising inventory. I welcome your input.