We’ve started using Skype here at ClickZ HQ. We like the ease of not dialing, as well as the office noise-muffling qualities of earphones over a telephone receiver.
A pleasant surprise after just placing a call was seeing my browser automatically directed to a feedback page. Short, to the point and sweet: Any problems with the call (with a drop-down menu of possible issues)? What’s the speed of your connection? Any additional comments?
It feels like they really care.